UNIFORM-Agri develops software for the international dairy farming industry. The software is developed, sold, and supported with a team of nearly 100 people. Our company headquarters is based in Assen, the Netherlands and we support UK & Irish dairy farmers from our regional office in Somerset. User-friendliness and data exchange with feed computers, milking robots and other sensors, are important for our customers. UNIFORM is chosen by suppliers and farmers because of the integration of systems on modern dairy farms and the proven good service.
About our culture
We are a no-nonsense company where we try to listen carefully to each other. Making mistakes is human and saying sorry is not a sign of weakness. We find it important to give flexibility, and vice versa to take responsibility. We are also a very diverse organization with colleagues of different nationalities, ages, backgrounds, personal characteristics, and qualities. There is no strong hierarchy, and we like to keep it that way. Because of this, we perform every day as one close-knit team.
About the role – UK Helpdesk Manager
As we continue to grow our user base the UK team are looking to appoint a new UK Helpdesk Manager to lead our busy helpdesk team based at J24, Sedgemoor Auction Centre North Petherton. The role will be a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office. Salary is negotiable, depending on experience.
As part of the role, you will be required to lead the helpdesk team in organizing workflows, trainings and answering customer questions on our Dairy Herd Management program and App.
As a Helpdesk Manager, you will work with the UK Manager to lead the UK Helpdesk to schedule and deliver online training, support, and installations to our users throughout the UK and Ireland. You will manage the quality control on the learning experience of new and existing customers. You will work together with our network of international colleagues.